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Axis Mason

Summary

How Axis Mason leveraged CMap to transform the way the firm is run.

Situation

Axis Mason is an international architectural firm comprised of a diverse team of designers, place-makers, thinkers, and collaborators. The team leverages each member’s experience to engage with clients, listen to their aspirations, and provide innovative and effective design solutions.

Jenny Dunseath-Franklin had experience with project management platforms, having used Rapport3 at a previous job. When she joined Axis Mason as one of its directors, she had to familiarize herself with the firm’s preferred project management tool, CMap, which made a big impression on her.

“Compared to CMap, Rapport3 was an overcomplicated system. I’m sure it works well for some companies, but it would’ve been overkill for Axis Mason. Plus, CMap was much more user-friendly,” said Jenny.

Solution

CMap is a tool that helps architectural firms win more work and deliver it more profitably. The software eliminates the need to rely on spreadsheets and multiple systems that don’t work well together. By using CMap, firms have all the data and functionality they need in an accessible, unified system.

Jenny saw so much potential in CMap that she formed an internal group to help the firm make the most of the platform and ensure correct procedures are in place. 

“The group works to improve how we use CMap,” said Jenny. “We started by looking at the platform from the ground up. We got back to the basics by focusing on how we set up projects, how we enter timesheets, how we handle expenses, and how we work out resourcing issues.”

The CMap group has had a major impact on how the Axis Mason team leverages CMap. They’ve even created a CMap handbook and resource guide to supplement CMap’s official resources that helps new and old team members adopt the platform and use it regularly.

“The work of our internal group isn’t quite finished yet,” said Jenny, “but thanks to the effort the CMap team puts into developing the platform and the excellent customer support they provide, we’re getting there.”

Results

Improved Culture of Engagement: “I’m happy with our team’s level of engagement,” said Jenny. “It’s not an easy task getting everyone to use CMap properly and consistently, and we’re still learning how best to use it. Still, I estimate that eighty percent of our team is fully engaged with the tool thanks to the efforts of our CMap group.”

Greater Process Efficiency: “Without CMap, we would be keeping data in spreadsheets, and we wouldn’t have live, actionable information,” said Jenny. “Plus, we’d have to employ several people to manage the processes that CMap handles so well.”

All content in this case study has been approved by the client. The views and opinions expressed are the client's alone.